Summary

Do you know who the biggest online mortgage lender in the U.S. is? If you said Quicken Loans, you’d be correct! But just because they’re the industry leader, does it mean they’re the best? Let’s dig in and see what we come up with.

Company Overview

Not long ago, Quicken was a subsidiary of Intuit, the financial software company. In 2002 the loan division was sold, and the rest is history. Today the company is headquartered in Detroit, Michigan, as a privately held entity. They have kept the Quicken name through thee transition, and are now widely known as Quicken Loans. They’ve embraced the internet as a platform, taking a leadership position in the online banking industry. With substantial investments in internet technology, Quicken has been able to secure a foothold and maintain their spot at the top of the ladder. Their offices span multiple states, including Ohio, Arizona, and North Carolina, and they employ more than 13,000 people throughout the country.

What Quicken Loans does best

When it comes to direct lending online platforms, no one does it better than Quicken Loans. You can get real time mortgage info, with constantly updated rates, and competitive offers whether it’s VA loans, FHA, or even HARP refinances. Their website is easy to use and packed with valuable mortgage information. Interest rates are current down to the minute, and you can live chat with a mortgage specialist in one click. Their mortgage product menu is vast, with some of the lowest rate offers you’ll find anywhere. Their “Push Button/Get Mortgage” feature is really innovative, and their options leave little to be desired. You can get fixed rate loans, adjustable rates, JUMBO mortgages, 15 year or 30 year terms, and even reverse mortgages. Quicken Loans isn’t just mortgages though. In fact, they have an entire department whose sole task is to aid in corporate relocation loans. This is huge for companies and employees, and from our research, Quicken Loans is a leader in this niche just as they are in many others. When it comes to site tools, they’re ahead of the pack as well. Great mortgage calculators incorporating amortization features and tables, 24/7 online chat with experts, incredibly informative blog section covering everything from budgeting to saving on childcare… Quicken Loans has it all. It’s a mortgage platform first and foremost, but one with a human touch. They realize their site users will have questions, and they do a great job at addressing them all.

Any Downside?

To be fair, every company has some aspect or feature that some consumers might not like. For Quicken Loans, that’s probably the fact that they don’t do in person lending. They’re entirely online, so you’re not going to get a face to face sit down with them. Also, you can’t get a HELOC or Home Equity Loan through them. That’s really the only possible negatives though - beyond that, they’re basically best in the biz at everything else.

What Homeowners Are Saying

Quicken Loans is an award winning mortgage platform. JD Power & Associates, arguably the most trusted name in consumer advocacy, has ranked Quicken Loans #1 in client satisfaction for primary mortgage origination among all major mortgage lenders… for 7 years in a row! Winning that award once is a big deal. But to be named #1 for 7 straight years? It speaks volumes for just how good Quicken Loans is at what they do. The competition for this honor is fierce, and Quicken has dominated for the greater part of the past decade. Not complacent in their success, Quicken Loans does everything in their power to ensure customer satisfaction even AFTER the home loan is provided. They’re truly there for their customers for life.

Overall Rating: 4.6 / 5

Quicken Loans is a leader in the online mortgage industry. There’s simply no disputing that. Their website is powerful, clean, modern, and easy to use. They have over 3 decades of experience and their customer service awards prove that they do right by people who use their service. You can rest assured you’re in great hands with Quicken Loans.